Diana Kempf
B2B Specialty Operations
What objective did you have in mind that led you to seek outside help and SRG specifically?
“The business group I work in is our B2B Specialty Operations. We wanted to make sure we were giving our management team the tools they need to make them successful in managing their sales people and hiring the right people for the team.”
Why did you choose SRG vs. other options?
presented by SRG was the best fit for what we were looking for with regards to skills training to interview sales people, manage our pipeline, and coach appropriately.”
What kind of training did you do with SRG?
“We did comprehensive sales management training with a focus on recruiting and selecting the right hires, managing sales performance, coaching, and leadership.”
Where might SRG have surprised you in the value & insights provided?
“For me, because I’ve been around for a while, the insights showed me another way to look at some aspects of sales management, but no big surprises. But for my direct reports, I think some of it was very enlightening, especially around the interviewing process. In particular, I felt the section on creating a vision and articulating that vision along with the associated strategies was the most impactful for my team.”
How would you describe SRG and what they can do for another business?
“Through my experience, I’ve seen how SRG can guide a sales management team - providing them with tools and helping them focus on the right things to make a difference.”
About Convergys
By focusing on the specialized needs of the business-to-business market, Convergys offers a way to expand the reach of our clients’ sales forces and account management teams, improve the effectiveness of their channel partnerships, and tap new and traditionally under-served markets. Convergys becomes an extension of our clients’ sales force to drive sales and profits higher while enhancing the value of their customer relationships and lowering the cost of sale. I specifically manage sales programs for consumer packaged goods and financial services companies.
